Three ways to get help from the HPC team. Most questions are answered in the docs; for anything else, open a ticket or drop into office hours.

Open a ticket

The fastest route for account requests, software installs and anything that needs the team to look at your jobs. Tickets are answered fastest during business hours.

Submit a ticket

Virtual office hours

Mondays and Fridays, 11 AM to 12 PM ET

Drop in on Zoom during the fall and spring semesters. No appointment needed.

Join on Zoom

Search the docs

Task-based guides for connecting, jobs, storage, software and Open OnDemand, tagged by cluster. Or ask ARIE, the site assistant, in plain language.

Browse the docs

Top questions

How do I get started on the clusters?How do I request an account or project number?How do I connect to a cluster?Which queue should I use?How do I write and submit a job script?How do I check my storage quota?How do I load software modules?Can I use Jupyter or RStudio without SSH?Why is my job stuck in the queue?Can I compute on PHI or HIPAA data?

Before you submit a ticket

  • Say which cluster, and the node type or queue you used.
  • Include the job ID, the exact command or script, and the full error message or log output.
  • Note what you already tried. It saves a round of back and forth.
  • Reply to follow-up questions promptly so the ticket keeps moving.

More on when and how to ask for help. Found an accessibility barrier on this site? Report it.