Overview
Even experienced users hit issues. Knowing when and how to ask for help ensures problems are resolved efficiently.
When to reach out
- Jobs repeatedly failing with unknown causes
- Software or modules not loading correctly on the intended node types
- File-transfer failures or unexpected delays
- Guidance on job submission, storage management, or environment setup
How to get assistance
- Support tickets — iacs.supportsystem.com
- Virtual office hours — for immediate assistance; check events for the current schedule
- Self-service — review this documentation and the FAQs first; common issues are often already covered
What to include in a ticket
- Node type and queue used
- Exact commands or scripts executed
- Error messages or log output
- Troubleshooting steps already attempted
Remember: Clear, detailed information and timely replies to follow-up questions significantly improve the speed and accuracy of support responses.
Applies to