Overview
Even experienced users encounter issues on SeaWulf. Knowing when and how to ask for help ensures that problems are resolved efficiently and that support staff can assist effectively.
Common Situations to Seek Help
- Your job fails repeatedly and you cannot determine the cause.
- Software or modules do not load correctly on the intended node type.
- File transfers are failing or taking unexpectedly long.
- You need guidance on best practices for job submission, storage management, or environment setup.
How to Get Assistance
- Submit a support ticket through the official system: iacs.supportsystem.com.
- Provide detailed information about your issue, including:
- Node type and queue used
- Exact commands or scripts run
- Error messages or log outputs
- Steps already taken to troubleshoot
- Check SeaWulf documentation and FAQs before submitting tickets; often common issues are already addressed.
- Be responsive to follow-up questions from support staff to help resolve the issue quickly.
- Virtual Office Hours: For immediate assistance, attend our live virtual office hours. Check announcements for current schedule and links.
Tip: Clear, detailed information and timely communication significantly improve the speed and accuracy of support responses. Quick questions can often be addressed during virtual office hours, but more complex issues are better handled through the ticketing system.